FAQ

Frequently asked questions

Frequently asked questions (Click on question to show/hide answers)

1. Which Operating System is being used for Host server at VPSGurus?

We use Microsoft Windows 2008 R2 Edition as Host server OS.

2. What virtualization technology does VPSGurus use?

All Windows virtual machines are created using Hyper-V virtualization technology.

3. Can I sign up without domain name?

Yes, you can. In absence of a domain name, you can access your VPS using the host-name or IP Address assigned to you.

4. Can I purchase additional RAM, Disk space and Bandwidth for my VPS?

Yes, you can purchase additional RAM, Disk space and Bandwidth during the sign up process or later on when you needed.

5. Can I purchase additional IP address for my VPS?

Yes, you can. The cost for additional 1 IP address is $3/month. The IP addresses can be purchased during sign up process or later on by raising a billing ticket using Help-desk.

6. Do you provide fully managed VPS services?

By default all the VPSs are provided with full managed support on 24 X 7 basis with no additional cost.

7. What is the MS SQL database Edition offered with VPS ?

MS SQL 2008 (Express Edition - R2) is offered free of cost with all VPS plans larger that 1GB RAM (this is because SQL Server needs at least 1GB RAM to work properly).

8. What Operating Systems do you offer on Windows VPS?

We do offer below mentioned Operating Systems on Windows VPS:

  • Windows 2008 R2 Enterprise Edition - 64 bit
  • Windows 2008 Enterprise Edition - 32 bit
  • Windows 2008 Enterprise Edition - 64 bit
  • Windows 2003 Enterprise Edition - 32 bit
You choose any of above on order form.

9. How long does it take for a VPS account to be set up?

Your VPS will be set up immediately on completion of payment verification process. However, if you require any special configuration and/or installation apart from our standard pack, that may consume extra time, depending on what you require.

10. How many VPS customers are on a single physical server?

We assure consistent and stable performance to each VPS, by allocating balanced resource to our system and we get optimal system performance. The number of customers per server varies based on the plan types registered on a physical server. All systems are monitored to ensure the number of VPS is not oversold.

11. Do you offer any discount with your VPS plans?

For our current promotional offer visit our home page.

12. Which control panel is offered to manage domains on VPS?

We do provide WebsitePanel (control panel for Windows based hosting) installation & configuration for free of cost with any of our VPS plans. You just need to select the option to get WebsitePanel during sign up process.

13. How do I access my WebsitePanel?

You can access your WebsitePanel using http://IP_address:9001

14. Which e-mail server and FTP server do you install on VPS?

We will install and setup hMailServer and Filezilla FTP server. Both are free softwares.

15. What is the email address to contact support?

Our technical support email address is mail@vpsgurus.com. For sales inquiry please contact us at sales@vpsgurus.com. For billing inquiry please forward your emails to info@vpsgurus.com. In addition to this, we also provide 24 X 7 online chat support accessible from our website http://www.vpsgurus.com

16. What about the backup of my data?

Customer is responsible for managing backup of their data.

17. How can I setup DNS records of my VPS? How many IPs do I need?

The Microsoft DNS services are default enabled on your VPS. You can manage DNS records of your domains using the following instructions: There are two options:
1. You can use managed DNS services (dnsmadeeasy) from any provider and point A, MX, CNAME etc records to your VPS IP address.
2. You can set up primary and secondary nameservers for main domain (for example, ns1.domain.com and ns2.domain.com) from Microsoft DNS services in your VPS and then assign these nameservers to your main domain from domain registrar control panel. Please understand that you will require at least 2 dedicated IP addresses in this case for your VPS.

18. Can I use my VPS once log in via remote access?

Yes, you can.

19. If I sign up for Plan 512, can I easily upgrade without reinstalling my apps?

Yes, you can upgrade to any higher plan at anytime without having to reinstall your applications. This upgrade will require only a reboot.

20. What is all I will get installed with my VPS?

By default you will get clean Windows VPS. We will also configure and install IIS, SQL Server Express edition, MySQL, PHP, WebsitePanel, hMailServer, FTP server upon your request.

21. I am unable to do RDP!?

Please check the following:
Ensure that you are using correct IP to do RDP, or
Ensure that your RDP port number 3389 is not being blocked by your local system's firewall or your ISP.